The Crab Station
Build In Public Videos
Step 3: Data Gathering: Switching Over to the Milagro Platform
Witness the early stages of Milagro’s suite of solutions being adopted from front of house (FOH) to back of house (BOH).
Step 2: The Core: Setting Up Milagro’s SmartPOS
Watch the staff at The Crab Station learn the ins and outs of Milagro’s SmartPOS.
Step 2: The Core: Switching from QSR Mode to Table Service
Waitstaff get a quick primer on how to switch from QSR to table service mode to attribute orders to specific table numbers.
Step 3: Data Gathering: The Basics of Order Taking
Staff are trained at how to send orders to the kitchen from the SmartPOS and how to collect payments once orders are fulfilled.
Step 3: Data Gathering: Order Coordination with the Kitchen
Waitstaff learn all about customizing orders and keeping the kitchen in the loop about any order updates.
Step 2: The Core: Tipping Made Easy
Severs learn about personalizing customer interactions to deliver a better experience to guests and earn more tips.
Step 3: Data Gathering: Check Splitting Simplified
Discover how Milagro’s SmartPOS makes it super easy for customers to split checks.
Step 2: The Core: Training Staff to Take Customer Orders
See how easy it is to place an online order and how efficient it is for the kitchen staff to receive it, prepare it correctly, and get it ready for delivery.
Step 2: The Core: Tableside Ordering and Customer Engagement
Watch as The Crab Station staff provides a positive and engaging guest experience…empowered by Milagro.
Restaurant Path to Profitability
Connectivity
Business Goal
No internet & phone service outages restaurant-arrow
No Revenue loss from Online Orders & 3rd Party Delivery restaurant-arrow
No more offline payment processing restaurant-arrow
Secure the network against any breaches, attacks, and hacks
Reduce Risk and be PCI Compliant
Services to be Installed
Primary Internet
SmartCONNECT Backup Internet
Phone Service & Phone System
Managed Network Security
Managed WiFi
PCI Compliance
The Core
Business Goal
Start gathering customer data to monetize for marketing
Portray a professional image to the world
Increase 5-star reviews
Multi-Channel Sales Growth
Increase Brand Awareness
Services to be Installed
Customer Data Platform (CDP)
Restaurant Website
Reputation Management
- Social Media
- Online Presence (Google, Yelp, Yahoo, Bing)
Online Ordering
- In-house Delivery
- 3rd Party Delivery Integration
SmartWAIT
SmartMENUS
Data Gathering
Business Goal
Add transactional data for unprecedented monetization
Continue increasing sales through additional channels
Manage customer feedback and proactively increase 5-star reviews
Services to be Installed
SmartPOS
- Kitchen Display Systems (KDS)
SmartX
Loyalty
Phone Service & Phone System
Managed Network Security
Managed WiFi
PCI Compliance
Efficiency
Business Goal
Create SOPs to ensure consistent quality
Find hidden gems among employees, train low performers
Implement training procedures for all staff with rewards & gamification
Start building marketing campaigns for the next phase of growth
Streamline I.T. Support and Marketing Department
Services to be Installed
Employee Scheduling
e-learning
Outsource I.T. Team
- Ticketing & Project Management
Outsource Marketing Team
Growth
Business Goal
Monetize customer analytics and start automating the marketing campaigns
Services to be Installed
Marketing Automation
Scale
Business Goal
Set the foundation for franchising and becoming a national brand
Prequalify potential franchisees with experience, knowledge, and know-how
Financial & Technology Investments from Milagro
Services to be Installed
Franchise Management System