Spring Creek Barbeque’s Success Story: Transforming Operations with Milagro’s Managed Networks
Discover how Spring Creek Barbeque overcame operational challenges and achieved significant cost savings with Milagro’s Managed Network Solutions.
Pain:
Spring Creek Barbeque faced frequent interruptions to internet and phone systems, impacting orders, wait times, customer experience, and PCI Compliance, leading to operational inefficiencies and revenue losses.
Outcome:
Milagro’s Managed Network Solutions brought dramatic change and improvement in operations and cost savings, ensuring uninterrupted business operations, enhanced employee satisfaction, and streamlined customer support for Spring Creek Barbeque.
Background:
With a legacy spanning three decades, Spring Creek Barbeque has solidified its position in the Texas dining scene, offering authentic barbeque experiences across its 29 locations.
Challenges:
Spring Creek Barbeque faced recurring interruptions in internet and phone systems, impacting orders, wait times, and PCI Compliance. Inadequate internet speeds, unreliable phone systems, delayed technical support, and high maintenance costs all hindered their business operations.
Solutions:
By partnering with Milagro, Spring Creek Barbeque underwent a turnkey and customized approach. They upgraded to high-speed internet with a 100% uptime guarantee, improved phone systems for a uniform brand identity, installed a PCI-compliant firewall, and consolidated billing and tech support for all locations.
Results:
Spring Creek Barbeque achieved significant cost savings, enhanced employee satisfaction, and uninterrupted business operations. With reliable connections and streamlined support services, the restaurant was able to meet customer demand, improve customer service, and experience rapid issue resolution.
Enhanced Employee Satisfaction
Employees are now more focused on core tasks without the distraction of managing internet and phone service issues.
Uninterrupted Business Operations
Elimination of revenue losses attributed to internet or phone service outages, ensuring continuous business functionality.
Cost Efficiency
Achieved a significant reduction in the overall expenses related to internet and phone services.
Consolidated Customer Support
Streamlined support services through a single provider, offering comprehensive nationwide coverage and simplifying the resolution process.
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